Refund & Return Policy

Effective Date: [20/06/2024]

Overview

At BSSEI, we are committed to providing our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and obligations when returning products.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Certain types of goods are exempt from being returned, including:

  • Digital Cources
  • Study Meterial/Notes

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bsseicoaching@gmail.com.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bsseicoaching@gmail.com and send your item to: Gr-fr, Lp-70/9, 5/6, Kakeshwartala Lane, Bally, Belur Math, Howrah, West Bengal, 711202

Shipping

To return your product, you should mail your product to: Gr-fr, Lp-70/9, 5/6, Kakeshwartala Lane, Bally, Belur Math, Howrah, West Bengal, 711202.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at bsseicoaching@gmail.com.